Refund policy

Refund & Return Policy – I.R.ON

At I.R.ON (ironbyioan.com), we want you to be fully satisfied with your purchase. If something isn’t right, this policy explains how returns and refunds work.

1. Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, unwashed, and returned in their original packaging.

• Proof of purchase (order number or receipt) is required.

• Certain items, such as personalized products or limited editions, may not be eligible for return.

2. How to Start a Return

• Contact us at contact@ironbyioan.com with your order number and reason for return.

• Once your return is approved, we will provide instructions on how and where to send your package.

• Items returned without prior approval will not be accepted.

3. Return Shipping Costs

• Customers are responsible for covering return shipping costs, unless the item is defective or incorrect.

• We recommend using a trackable shipping method to ensure your return arrives safely.

4. Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Please note that your bank or credit card provider may take additional time to post the refund.

5. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us immediately with photos.

• We will arrange a replacement or issue a full refund at no extra cost to you.

6. Exchanges

• We currently do not offer direct exchanges. If you wish to change an item, please return the original product for a refund and place a new order.

7. Contact

For any questions about returns or refunds, please reach out to us at:

Email: contact@ironbyioan.com

Website: www.ironbyioan.com