Privacy Policy
Last updated: September 16, 2025
At I.R.ON (ironbyioan.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.
Information We Collect
• Contact details (name, billing/shipping address, email, phone).
• Payment details (processed securely by payment providers; we do not store card numbers).
• Order and transaction details (products viewed, purchased, returned).
• Communications with us (emails, inquiries).
• Device and usage data (IP, browser type, cookies, and activity).
How We Use Your Data
• To process and deliver your orders.
• To provide customer support and updates.
• To improve our services and personalize offers.
• To comply with tax and legal obligations.
• To detect and prevent fraud.
Sharing of Data
We share personal information only with:
• Shopify (our e-commerce provider).
• Payment processors, print partners, and delivery companies.
• Authorities, if required by law.
We never sell or rent your personal data.
Your Rights
You may request access, correction, or deletion of your data. You may also opt out of marketing communications at any time.
Contact
Email: contact@ironbyioan.com
Website: www.ironbyioan.com
Business Name: I.R.ON – Ioan România Oprinoiu
Address: 8 Redgate Street, Nr 3, Bridgwater, ENG, TA6 5BG, United Kingdom
⸻
2. Shipping Policy
At I.R.ON, we aim to deliver your orders quickly and securely.
Processing Time
• Orders are processed within 2–4 business days (excluding weekends and holidays).
• If delays occur due to high volume or suppliers, we will notify you by email.
Delivery Times
• United Kingdom: 3–7 business days.
• European Union: 5–10 business days.
• International: 7–21 business days.
Times are estimates and may vary due to carriers, customs, or unforeseen delays.
Shipping Rates
• Calculated at checkout.
• Free shipping may apply for promotions or orders above certain values.
Tracking
• You will receive a confirmation email when your order ships.
• Some items may ship separately if fulfilled by different print partners.
Customs & Duties
International customers are responsible for any import duties, taxes, or local fees.
Damages & Lost Packages
We are not liable for damages caused during shipping. If your item arrives damaged, contact us with photos and we will assist.
Contact
Email: contact@ironbyioan.com
⸻
3. Refund & Return Policy
At I.R.ON, your satisfaction matters. If something isn’t right, you can return it.
Eligibility
• Returns accepted within 14 days of delivery.
• Items must be unused, unwashed, and in original packaging.
• Proof of purchase (order number) is required.
• Personalized or limited-edition items are non-returnable.
How to Return
• Contact us at contact@ironbyioan.com with your order number.
• Wait for return approval and instructions before shipping the item back.
• Returns without approval will not be accepted.
Costs
• Customers cover return shipping unless the item is faulty or incorrect.
Refunds
• Processed within 5–10 business days after inspection.
• Refunds go back to the original payment method.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
⸻
4. Terms & Conditions
Welcome to I.R.ON (ironbyioan.com). By using our website, you agree to the following Terms & Conditions.
General
This website is operated by I.R.ON – Ioan România Oprinoiu. By accessing or purchasing from our site, you accept these Terms along with our Privacy, Shipping, and Refund Policies.
Products & Orders
• All products are printed on demand.
• We strive for accurate descriptions, but small variations in color or size may occur.
• Orders may be refused or cancelled due to errors, fraud suspicion, or unavailability.
Payments
• All payments are processed securely via Shopify Payments, PayPal, or card.
• Prices are listed in GBP (£) unless otherwise specified.
Shipping & Delivery
• Orders are shipped according to our Shipping Policy.
• Delivery times are estimates only.
Returns & Refunds
• Managed in accordance with our Refund & Return Policy.
Intellectual Property
All content on this website—including logos, designs, and images—is the property of I.R.ON – Ioan România Oprinoiu. Copying or resale without permission is prohibited.
Liability
• We are not responsible for indirect or consequential damages.
• Our maximum liability is limited to the order value.
Governing Law
These Terms are governed by UK law. Disputes are subject to the jurisdiction of UK courts.
Contact
Email: contact@ironbyioan.com
Website: www.ironbyioan.com
Address: 8 Redgate Street, Nr 3, Bridgwater, ENG, TA6 5BG, United Kingdom