Return Policy

Refund & Return Policy

Last updated: September 16, 2025

At I.R.ON (ironbyioan.com), we want you to be completely satisfied with your purchase. If something isn’t right, here is how returns and refunds work.

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1. Eligibility for Returns

• Returns accepted within 14 days of delivery.

• Items must be unused, unwashed, and in original packaging.

• Proof of purchase (order number) is required.

• Personalized or limited-edition items are non-returnable.

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2. How to Start a Return

• Contact us at contact@ironbyioan.com with your order number.

• Wait for return approval and instructions before sending your item back.

• Returns without prior approval will not be accepted.

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3. Return Shipping Costs

• Customers cover return shipping unless the product is faulty or incorrect.

• We recommend using a trackable service for returns.

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4. Refunds

• Refunds are processed within 5–10 business days after inspection.

• Funds are returned to the original payment method.

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5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us with photos.

• We will arrange a replacement or issue a refund.

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6. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

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7. Contact Information

Email: contact@ironbyioan.com

Website: www.ironbyioan.com

Business Name: I.R.ON – Ioan România Oprinoiu

Address: 8 Redgate Street, Nr 3, Bridgwater, ENG, TA6 5BG, United Kingdom